Сучасний стан та перспективи розвитку публічної адміністрації щодо надання адміністративних послуг

Abstract

Досліджено діяльність публічної адміністрації в контексті удосконалення практик надання адміністративних послуг. Проаналізовано зміст категорій «публічне адміністрування» та «адміністративна послуга» в теорії адміністративного права. Запропоновано шляхи удосконалення окремих напрямів сервісної діяльності органів публічної адміністрації. The article explores the activities of public administration in the context of improving administrative service delivery practices. The content of the categories «public administration» and «administrative service» in the theory of administrative law is analyzed. Public administration is interpreted as the activity of public administration in the realization of public interest aimed at ensuring the constitutional rights, freedoms and interests of a person in public-legal relations, and public administration is defined as a system of state executive bodies, local self-government bodies, which, according to the legislation of Ukraine, administrative functions in public-legal relations, first and foremost in relations for the provision of administrative services for the implementation of public interes. It is noted that in Ukraine the system of public administration bodies is formed not only by executive bodies, but also by local self-government bodies, which, taking into account regulatory and administrative status, functioning at the central and local levels, make up the system of executive bodies. activity. It was pointed out that the activity of the executive bodies as a component of the mechanism of public administration, first of all, is focused on the realization of procedural rights of citizens, in particular the rights related to property, social needs, which led the local executive authorities and local self-government bodies to improve standards and provision of administrative services. The ways of improvement of certain directions of service activity of public administration bodies are suggested. It is stated that the current state of administrative services in Ukraine testifies to the conditionality of improvement of certain directions of service activity of public administration bodies. In our opinion, the relevant areas include: first, the interaction and coordination of the executive and local self-government bodies in implementing the “one-stop shop” principle; second, the delegation of powers from local executive bodies to local self-government in relation to the implementation of registration procedures (with the exception of registration of regulatory acts); third, the extension of the ability to provide administrative services online by developing a single digital signature for the bodies of all public administration bodies; fourth, ensuring the organization of the operation of mobile transport-modular groups in rural inaccessible areas. Practices of providing administrative services in the areas of state registration are examined, as an example of the activity of Uzhgorod city council on registration of civil status acts.